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Cobá Tour: Frequently Asked Questions

The price is shown on the main page of this website. Shopping online through any Grupo Xcaret official sites, you can get 10% off by purchasing 7 days in advance, or get up to 15% off if your purchase is least 21 days in advance. All prices are subject to change without prior notice. This tour is available Tuesday and Thursday.

The guided tour at the archaeological site lasts 2 hours and 45 minutes. After, you will arrive at Xel-Há Park around 1:30 p.m. and stay there until 5:30 p.m., when buses depart back to hotels.

The time will depend on your hotel location. Cobá - Xel-Há Tour takes approximately 12 hours after leaving the hotel until the return. Return to hotels starts at 6:00 p.m.

The price is shown on the main page of this website. Shopping online through any Grupo Xcaret official sites, you can get 10% off by purchasing 7 days in advance, or get up to 15% off if your purchase is least 21 days in advance. All prices are subject to change without prior notice. This tour is available Monday to Sunday.

The guided tour at the archaeological sites lasts 45 minutes each, plus 45 minutes of free time at both of them. After, you will be arriving at Xel-Há Park for having a buffet lunch and stay there until 5:30 p.m. when buses depart back to the hotels.

The time will depend on your hotel location. Tulum - Xel-Há Tour takes approximately 12 hours after leaving the hotel until your return. Returns to hotels start at 6:00 p.m.

Yes, calling to our Customer Service or sending an email to customerservice@xcaret.com, Don´t forget that dates are subject to availability because the tours have a maximum number of passengers. Any change the same date of visit generates a price adjustment

Your ticket is valid for one year from date of purchase. Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Packages and Xperience Passport are NON- CANCELLABLE and NON-REFUNDABLE.

No, our Tours or Park tickets are NOT exchangeable for other products. Your ticket is valid for one year from the date of purchase.

No, in Experiencias Xcaret the tickets for any of our attractions are NOT TRANSFERABLE.

When purchasing your Admission with Transportation online, a list of hotels with available pick up will be displayed. The exact time will be confirmed upon purchase. It is essential to show 15 minutes before your scheduled pick up. It is important to confirm your transportation service with at least 48 hours in advance. The transportation that will pick you up at your hotel may have the logo of any of our Parks: Xcaret, Xel-Há, Xplor or the company logo Experiencias Xcaret. The transfer may be by van or luxury bus depending on the operation.

My hotel is not in the list

If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there.

I’m not staying in a hotel

If you are staying in an Airbnb, hostel, with family or anywhere, you can choose one of the following departure points and Grupo Xcaret official transportation will pick you up there.

Cancún

Plaza Malecón Américas (Pasteletería)

13-14 Malecón Américas. Bonampak Ave and Nichupté Ave, SM 6, Cancun.

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Base Xcaret (Oficinas Base Caracol)

Kukulkán Blvd, Km 9.5, Cancun Hotel Zone.

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Playa del Carmén

Deportes Martí - Martí Playa Quinta Alegría

5th Avenue North, Lt 01-02 Mz 34, Store C31-C34. Col. Centro, Playa del Carmen

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Plaza Antigua

10 Ave South 10, Playacar, Playa del Carmen

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Plaza las Perlas

Constituyentes Ave. LB, Gonzalo Guerrero, Playa del Carmen

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Bodeguita de Enmedio

5th Avenue and 34 St. North, Playa del Carmen

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If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Our agents will help you with the pickup information or any other doubt you may have.

Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time)

Telephone:

  • USA/Canada: 1-855-326-0682
  • Brazil: 0-800-892-3371
  • Argentina: 0800-122-0384
  • Colombia: 800-952-0705
  • Spain: 900-965-224
  • Chile: 0-800-835-016
  • Costa Rica: 800-052-1715
  • Panama: 800-052-0524
  • Ecuador: 800-5-931-0227
  • Peru: 800-00636
  • UK: 800-04-89-203
  • Other countries: 0052-998-883-3143

Transfer time depends on the location of the hotel. Tours last approximately 10 hours.

We recommend you fresh clothes, as shorts and t-shirt, hat or sun cap. Use comfortable shoes for walking. With Xichén Clásico Tour you will swim in a cenote, bring your swimming suit, water shoes, towel and a change of clothes.

The minimum age recommended for the tours is five years old. Children ages 5 to 11 pay 50% of adult admission ticket, children under 4 have free admission. However, it is not advisable to take children that young to the tours.

Yes, you can eat at the archaeological site, there are places that serve food at the entrance. If you wish, you can use the free time at the end to eat.

No, unfortunately we don´t have transportation from Merida, and participants of the tour are not allowed to take one during our visit to Chichén Itzá.

No, there aren’t dolphins at Chichén Itzá. But you can enjoy this experience in our parks of Xel-Há or Xcaret for an additional fee.